Privacy Policy

This Privacy Policy explains how the information you provide us through Smartmobile Casino, as well as any other Service operated by Nektan (Gibraltar) Limited (Nektan), is used by Nektan as data controller and operator of the Service(s).

 

As a customer of Nektan, we have certain obligations to you regarding the management and process of your personal information under the Gibraltar Data Protection Act 2004 under which Nektan is registered with the Gibraltar Regulatory Authority.

 

Please read the Privacy Policy below carefully. By registering an account or corresponding with Nektan, you accept and agree to the Policy as set out below and agree to our using your personal information as outlined in this Privacy Policy.

 

INFORMATION COLLECTED AND HOW IT IS USED

 

“Personal Information” is any information about you from which you can be personally identified, such as name, address, email address, date of birth and phone number. Personal Information also includes details on betting and transactions as well as correspondence history with our team.

 

Personal Information is collected at the time of your registration on the Service along with other information we learn from your use of the Service, as well as by our communication with you.

 

The information we collect from you is used to fulfil our contractual obligations to you, and for the following purposes:

• Creating, managing or reactivating your account
• Building an accurate customer profile
• Creating and informing you of promotional and other marketing campaigns (provided that you do not “opt out” from this option)
• Verifying your identity as the account holder
• Preparing statistics
• Investigating suspected unlawful, fraudulent or other improper activity connected with the use of the Websites
• Reporting a crime or suspected crime, including money laundering or any fraud
• Complying with all legal and regulatory obligations

 

For the purposes mentioned above we may disclose (and you agree that we may do so) your Personal Information to third parties including but not limited to partner companies and sub-contractors who provide services which are requested of us under our agreement or by law, such as identification validation checks. We will only provide those companies with the Personal Information they need in order to deliver the service in question. By registering an account with Nektan, you consent to such services and identification validation checks being performed. In performing identification validation checks, Personal Information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

 

If you do not wish to provide your Personal Information on the basis set out in this Privacy Policy you should not enter the relevant information in the spaces provided on the relevant part of the Service, or provide any of your Personal Information to us by any other way of communication. However, if you do not provide such information, you will not be permitted to make full use of the relevant part of our services.

 

OVERSEAS TRANSFERS OF PERSONAL INFORMATION

 

Given that the Internet is a global environment, using the Internet to collect and process Personal Information necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process Personal Information may be based outside of the European Economic Area and your Personal Information may be transferred outside of that area in order for us to fulfil our contractual obligations to you. In this case, Nektan will ensure an adequate level of protection for the rights and freedoms of data protection in relation to the Processing of your personal data. Therefore, by providing us with your Personal Information in accordance with the above, you acknowledge and agree to our processing of your Personal Information in this way. We use a variety of security technologies to help protect your Personal Information from unauthorised use, access or disclosure. While information travels on the Internet, all Personal Information is encrypted using SSL technology. SSL is a special mechanism that automatically encrypts any information sent by you on our secure pages.

 

RETENTION OF INFORMATION

 

It is Nektan’s policy to hold your Personal Information for a period of at least 6 years after your relationship with Nektan ends.

 

USE OF COOKIES

 

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Cookies may be used as a means of collecting information from a web server for the purposes of following a customer’s use of the website and in order to fulfil the purposes mentioned above. You hereby acknowledge and agree to the uses of cookies when browsing the Websites.

 

SUBJECT ACCESS REQUEST (SAR) AND UPDATING YOUR PERSONAL INFORMATION

 

Pursuant to section 14 of the Gibraltar Data Protection Act 2004 you are entitled to request a copy of the Information held about you and ask us to make any changes necessary to ensure that the information held about you is accurate and up to date. If you require a copy of the information held, you may contact us. We will comply with this request within 28 days of the date of your request. If at any time you wish us to stop processing your Personal Information for the purposes mentioned in this Privacy Policy, then you must contact us, and we will take the appropriate steps to stop doing so. Please note that this may mean that your account with us will have to be closed.

 

LINKS

 

While the Service may contain links to websites operated by parties other than Nektan and/or its affiliate companies, we are not responsible for the privacy practises or content of any such third party websites.

 

CHANGES TO OUR PRIVACY POLICY

 

Nektan reserves the right to modify this policy at any time and upon any such material change we will notify you as soon as practicable. We will then seek any additional consent that may be required.

 

CONTACTING US

 

If you believe that at anytime we have not adhered to the principles outlined in this Privacy Policy, then please notify us by email at support@nektan.com and we will use all reasonable efforts to determine and correct the problem promptly.

 

If you have any further questions, please contact support@nektan.com or by post at:

2/1 Waterport Place
2 Europort Avenue
Gibraltar

 

Effective Date 10th December 2015